Shipping Policy

Ashford Timepieces

Last updated: Today

We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–2 business days.

Orders are processed Monday to Friday.
Orders placed on weekends or holidays will be processed the next business day.

Once your order has been processed, you will receive a confirmation email with shipping details.

Delivery Time

Estimated delivery time:

United Kingdom: 2–5 business days
Europe: 3–7 business days
International: 5–30 business days

Please note that delivery times are estimates and may vary.

Shipping Cost

We offer free shipping on all orders.

No additional shipping fees will be charged at checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking information may take 24–48 hours to update.

Shipping Carriers

We work with trusted logistics partners to ensure reliable delivery.

Your order may be shipped via:

• Royal Mail
• Evri
• DPD
• UPS
• DHL

Carrier selection depends on destination and availability.

Delivery Delays

We are not responsible for delays caused by:

• Courier delays
• Customs processing
• Incorrect shipping address
• Weather conditions
• High seasonal demand

However, we will always assist you in resolving any delivery issues.

Incorrect Address

Please ensure your shipping address is correct.

If an incorrect address is provided:

• Delivery may be delayed
• Package may be returned
• Reshipping fees may apply

We are not responsible for orders delivered to incorrect addresses provided by customers.

Lost or Stolen Packages

If your package is lost or stolen:

Please contact us immediately.
We will investigate with the courier and provide a solution.

Contact

If you have any questions about shipping:

Support Email: support@ashfordscollection.com

WhatsApp: +1 (281) 736-8559

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)